Refund and Returns Policy

Last updated: 3 September 2026

This policy applies to products purchased from Nikkolor Australia, operated by Lux Cement Pty Ltd.

Change-of-mind returns

We accept eligible change-of-mind returns requested within 14 days of delivery.

To qualify, the product must:

• Be a standard, non-customised product

• Be unopened, unused and in its original packaging

• Be in a condition suitable for resale

• Be accompanied by a receipt or other proof of purchase

The customer is responsible for return freight costs for change-of-mind returns. Original delivery charges are not refundable unless required by law.

Products excluded from change-of-mind returns

We cannot accept change-of-mind returns for:

• Products tinted, coloured, mixed or otherwise prepared to the customer’s specifications

• Custom, special-order or made-to-order products

• Opened or partly used coatings, primers, sealers, cement products or other materials

• Products damaged, contaminated or incorrectly stored after delivery

• Clearance or final-sale products where this was clearly disclosed before purchase

These exclusions do not apply where a product is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.

Requesting a return

Before returning anything, contact hello@lux-cement.com with:

• Your name and order number

• The product you want to return

• The reason for the return

• Photographs where the product is damaged, faulty or incorrectly supplied

If the return is approved, we will provide return instructions.

Approved returns should be sent to:

Nikkolor Australia / Lux Cement Pty Ltd
19/10 Cylinders Drive
Torquay VIC 3228
Australia

Products returned without prior approval might not be accepted. Heavy, palletised or transport-restricted products must not be returned until suitable freight arrangements have been confirmed with us.

Damaged, faulty or incorrect products

Please inspect your order as soon as reasonably possible after delivery. Contact us promptly if an item is damaged, defective, incomplete or different from what you ordered so we can assess the issue and provide an appropriate remedy.

Please retain the product and its packaging while the issue is being assessed.

For products with a major problem, customers may be entitled to choose a refund or replacement. For minor problems, we will provide an appropriate remedy in accordance with the Australian Consumer Law.

A faulty product does not need to be unopened or in its original packaging to qualify for a remedy.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will arrange collection or reimburse reasonable return costs where required by the Australian Consumer Law.

Exchanges

For eligible change-of-mind products, the simplest way to exchange an item is to complete an approved return and place a separate order for the replacement.

This does not restrict any right to a replacement under the Australian Consumer Law.

Refunds

We will notify you after receiving and inspecting an approved return.

Where a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process the transaction.

For change-of-mind returns, any reasonable loss in value resulting from handling beyond what is necessary to inspect the product may be taken into account where permitted by law.

If more than 15 business days have passed since we confirmed your refund, contact hello@lux-cement.com.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

Contact

Lux Cement Pty Ltd trading as Nikkolor Australia
ABN 88 695 331 787
Email: hello@lux-cement.com
Phone: 0407 724 161